Use this page if you need help with AllergyMemory, need account support, want to report a bug, or have questions about exports, reminders, or AI insights.
On this page
1. How to get support
If you need help using AllergyMemory, email us and describe the issue as clearly as possible.
Support requests can cover account access, reminders, food or symptom logging issues, report questions, and general product bugs.
For the fastest reply, contact us from the same email address you use in the app when possible.
2. Support email
For product, account, or technical support:
We usually reply within 2 business days.
3. What to include
Please include the following details in your message:
- The email address you use in AllergyMemory
- Your device model and iOS version
- The app version or build number if visible
- A short description of what happened
- Screenshots or screen recordings when relevant
4. Common topics
We can help with topics such as:
- Sign-in problems or password resets
- Notification reminder setup
- PDF export questions
- AI insights and pattern explanations
- Deleting data and privacy settings
5. Privacy and data requests
For privacy-specific questions, data deletion requests, or questions about how your data is processed: